|Shop Terms and conditions|
Thank you for visiting ukphotographics on-line shop. We do our best to ensure that you enjoy a speedy and efficient on-line shopping experience, but if you prefer you can contact us by phone or e-mail to make a purchase, resolve any problems or request information. You can e-mail us at any time on firstname.lastname@example.org or you can call us at any time between 8.30 and 5.30 weekdays and 9.00am to 12.30pm on Saturdays.
There are no limits on ordering. However, large or multiple orders will be tracked and UK Photographics reserves the right to rescind acceptance of your order if it is felt that the order is not for your personal use.
UK Photographics will e-mail you with confirmation of the receipt and acceptance of your order. UK Photographics at its sole discretion may rescind acceptance, in whole or in part, of any order containing incorrect, insufficient or unreadable information, whether this results from technical malfunction or any other cause, or in cases where the order is in conflict with the Conditions of Purchase.
Items on one order are sent to the same delivery address.
Credit Card payment
After reviewing order details, the customer may opt to proceed to payment. The customer will in this case be conveyed to the Worldpay payment screen. After entering their credit card details into this screen, the customer receives a message from Worldpay as to the success or failure of their transaction and is then conveyed back to the ukphotographics.co.uk web site.
UK Photographics does not have access to card details unless a Member calls UK Photographics to place or complete an order on their behalf. In this case the customer's card details will be entered onto the system by UK Photographics Customer Services but the information is not stored by UK Photographics.
Refunds will be transacted by Worldpay on behalf of UK Photographics.
Data is encrypted for the customer's safety. UK Photographics cannot be held responsible for a security failure originating with Worldpay or other suppliers.
If an item increases in price during the period between order and dispatch, UK Photographics will contact the customer and ask for the additional payment or for a cancellation of the order. In the event that the order is cancelled, the customer's original payment will be refunded.
Shipping and Delivery information
Please allow five business days for delivery. If for any other reason delivery is likely to take longer than expected, we will contact you to notify you of the expected delivery schedule.
Returns and refunds
Customers returning goods are advised to use registered post or recorded delivery as UK Photographics cannot issue refunds for returned items lost in transit.
For all Returns please do the following:
UK Photographics cannot accept merchandise for return if any of the following are missing or damaged:
Customers with the wrong item, a duplicate, or who have been sent something which was not ordered are requested to e-mail email@example.com with the details (name, address, date on dispatch form, order number, item received, item wanted) before returning it to UK Photographics, PO Box 172, Stamford, PE9 4QB
Please note that UK Photographics will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a severely faulty item.
Refunds are normally processed within a week of receipt of the returned item at UK Photographics. Where refunds are requested, UK Photographics will search the customer's order record to prevent instances of fraudulent requests.